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Action Learning - Effective Listening

Action learning provides a structured communication. Journal of Communication,
approach to making progress on difficult 11, 141-148)One of the problems of
and sometimes emotive issues. Taking part considering joining an action learning
in an action learning set can help group is that it could be uncomfortable
improve skills vital to leading a and public, at least with the other group
business forward, namely:Being objective members. Another Gibb (AA Gib, Enterprise
and making decisionsImproving listening Culture 1987), suggested that
and questioningCreating the climate for entrepreneurs focus on active learning
purposeful discussionAn action learning and the opportunity (amongst other
set normally numbers between 5 and 7, and factors). An interesting debate is
at the start is facilitated to give the whether entrepreneurs have learnt these
group a good foundation. Each member of skills through experience, or possess
the group gets a period of time to them naturally as they are inquisitive.If
explain their issue, and then gets this is so - that suggests that good
questioned by the rest of the group. Each business people are able to create the
member of the group can take a turn. A climate in which they can learn from
good set has trust between the members, a others.Many small business owners find
good set of ground rules that have been creating the right environment quite
adopted, and individuals learn to ask the difficult, especially if it might involve
right questions so that another member of some aspect of change on their behalf.
the group can make good progress.They This manifests itself in frustration,
probably learn this from each anger, submissiveness and fails to create
other.Action research is quite similar. the right climate. This in turn may
Using similar questioning and listening expose them to making comfortable
techniques it may be possible to make decisions and not succeeding in the way
progress on an issue that has been they would have liked.Although many
difficult to resolve. Again the key is action learning sets are set up with the
asking the right question, and exposing aid of a facilitator, the intention is
yourself to an answer that may be for a set to be self sustaining. With no
uncomfortable.Within action learning outside help.This makes them very cheap,
having the right sort of climate is and an environment where you can learn
important. Trust is key to this. some of the fundamental skills needed to
For instance if you were having a be an effective businessman.Roger Croft
meeting and the following signals were is Managing Director of PRD partnership
given, how would you feel?1.'I'm judging which helps commercialise ideas into new
you'2.'I'm in charge'3.'I can manipulate products, services or new processes. He
you'4.'I don't give a damn about also works with the University of Bath
you'5.'I'm superior to you'6.'My mind is Small Busines Hub, writing and delivering
made up. Nothing you can say will alter courses and seminars for small
it'(Gibb, J, (1961). Defensive businesses.




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